Privacy Policy

Ownership of this Website

This WEBSITE ( is published by ARJO WIGGINS FINE PAPERS LIMITED, a company incorporated under the laws of England and Wales under the registered number 961440, whose registered office is located at 70 Great Bridgewater Street, Manchester, M1 5ES, United Kingdom, hereinafter called ‘ARJOWIGGINS’.

The head of publication and person responsible for this website is Mr Jonathan Mitchell.
ARJOWIGGINS may be contacted by telephone on +00 44 (0) 1256 728 763 or by e-mail at

This WEBSITE is hosted by Paragon Internet Group t/a Tsohost, a company incorporated under the laws of England and Wales under the registered number 07573953, whose registered office is located at 5th Floor, The Shipping Building, Old Vinyl Factory, 252-254 Blyth Road, Hayes, UB3 1HA., and who may be contacted by telephone on +44 (0) 1628 200 161.

1. Personal Data Protection

1.1 Main Definition

Throughout this Privacy Policy:

  • The term “User” shall mean an Internet user who accesses and uses the WEBSITE.
  • The term “Personal Data” shall mean any information, whatever the form thereof, which can be used to directly or indirectly identify the natural persons to which it relates.

In France, personal data is protected by:

  • Regulation (UE) 2016/679 of the European Parliament and of the Council date 27 April 2016, and
  • any related local law applicable as the French Act n°78-17 of 6 January 1978 and its successive amendments on information technology, data files and civil liberties.
  • All of the foregoing called the “Personal Data Protection Laws”.
  • Any other term with capital letter not hereinafter defined shall have the same meaning as defined in the Personal Data Protection Laws.

1.2 Data Controller

Personal Data gathered through this WEBSITE are processed manually and electronically in accordance to Personal Data Protection Laws by ARJOWIGGINS that acts as the Data Controller. Data processing is based on the Data Subject consent.

ARJOWIGGINS declares the Lead Supervisory Authority competent to settle any claim related to its processing of Personal Data shall be THE CNIL.

1.3 Data and Purpose

Personal Data collected and processed are:

  • Full Name
  • Email address
  • Phone number
  • Company name
  • Occupation
  • Shipping address
  • Billing address
  • If customer has subscribed or not to receiving information from Arjowiggins

The Users shall provide this information in a fully informed manner, for instance when keying it in themselves in the User form available on the WEBSITE.

ARJOWIGGINS shall only collect personal data for the purposes of:

  • Fulfilling customers orders in online shop
  • Fulfilling customer requests for samples
  • Answering or redirecting Users’ enquiries sent from the Contact form.

1.4 Specific purpose: E-mailing

When the User creates an account, ARJOWIGGINS will ask the User if he wishes to receive marketing/commercial information from ARJOWIGGINS. In order to receive information from ARJOWIGGINS, the User shall tick the box “I consent to receive marketing/commercial information or offer from or on behalf of ARJOWIGGINS “. If the User refuses to receive information, he shall leave the box unticked.

If the User has agreed to receive information from ARJOWIGGINS, ARJOWIGGINS will be then allowed to send him digital or printed marketing/commercial information, such as product information, commercial offers, information about an event, information about a project, or an invitation, for example.

In order to unsubscribe, the User can send an email to or use the Unsubscribe links at the bottom of all emails.

1.5 Authorized Recipient

The Personal Data will be stored and supported by our service providers (TSO Host, Nuco Creative) located in the United Kingdom.

When those recipients are located in a country that does not provide an adequate level of protection in the meaning of the Personal Data Protection Laws, and in order to transfer personal data in a secure way, in accordance with applicable Personal Data Protection Laws, Data Controller has executed the so-called standard contractual clauses to ensure appropriate security measures are implemented for the processing of the Personal Data.

1.6 Data Retention

Data is removed from the website once orders have been fulfilled, at which point we will archive the data to store.

Personal data will be kept for a minimum period of 2 years and might be kept for an extra-period defined by the applicable statute of limitation.

1.7 Right to access, correct and object to the use of personal data

In accordance with the Personal Data Protection Laws, User has a right to access (free of charge), modify, rectify, erase, block and delete any of its personal data, request an explanation and/or to object to the processing of its Personal Data for legitimate reasons. Finally, User can send “special directives” regarding the use of its data after its death. To exercise these rights, a request shall be sent to the following address:

2. Cookie Policy

2.1 General information

Cookies are small files of numbers and letters which are stored on a User’s computer when they access certain websites. These cookies are used to improve User experience on the particular website by remembering who the User is. However, the User can also choose not to download cookies. Certain functionalities may not be available to users who do not accept Cookies.

2.2 Cookies used on this website and purpose

Our website uses the following cookies for the following purposes:

Google Analytics

_ga : This cookie allows Google Analytics to distinguish unique users.

_gat : This cookie allows Google Analytics to throttle the request rate.

_gid: This cookie name is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited.

Online shop

woocommerce_cart_hash – This is used to maintain your current shopping cart

woocommerce_items_in_cart – How many items are there in your cart

wp_woocommerce_session_* – Tracking your current shop with us. The * is a placeholder for a random string.


wpml_referer_url – determines the default language used for website content

Web Host

ADMINDYNSRV & DYNSRV – Session Cookie used for load balancing to manage server traffic demand.


vuid – Created when video content is viewed on the website.

2.3 Right to object to the installation of cookies

Users of the Internet and this website may block and delete cookies and change the duration for which cookies are stored via their browsers (usually via ‘Tools’ or ‘Options’ / ‘Privacy’ or ‘Confidentiality’). Doing so will, however, affect their browsing experience. Although the systematic disabling of cookies on a browser will prevent the user from being able to use certain services or functionalities provided by ARJOWIGGINS, it will not constitute a loss for the User, who will not be entitled to any compensation as a result.

2.4 Deleting cookies

Internet browsers and website Users may also delete existing cookies from their computer by configuring their browser accordingly (usually via ‘Tools’ or ‘Options’ / ‘Privacy’ or ‘Confidentiality’). Doing so will, however, affect their website browsing experience and prevent them from enjoying the benefits of the cookie.